No vehicle for over a month

Its been over a month since our insurer Auto & General took the car in for repairs, firstly we were told our vehicle would be towed to RenewIT bedfordview since it was closer, only to call bedfordview to be told the car is not there - even signed the tow document. Called insurance & was told its at Wynberg and no one could give straight answers. We were told to come collect our vehicle this past Monday then just before i could knock off the lady called and said they are still busy as they had a paint issue, we should come the next day on Tuesday. We went on Tuesday as per instructed only to wait & do paperwork and pay access fee only to be told the bonnet is still wet and we cannot leave with the vehicle (which leaves me with the question - when was the quality checks done?), they then said they will deliver the vehicle the next day and here i am the next day sitting and waiting and no one has called me to give me an update. Pathetic service. They can do better really, i was very lenient with the review i gave during paperwork but to be honest i am very unhappy. And mind you they changed the consultants twice. Initially when I enquired about a courtesy car they said they no longer have that option, but the second lady said they have given other customers courtesy cars they just did not have for us at that moment so we don't know which is which. In all this i refrained from complaining but right now i am over it. The second lady said she will try and push the vehicle to be done quickly and maybe the situation is beyond her although the manager also promised that they would deliver the car.