NO QUOTE DID JOB OVERCHARGE PROBLEM REMAINS ATTITUDE

Prolad Electronics (PE)was referred by Samsung some time ago. Did job but with lots of frustrations. One month to find out that gas was the problem after various components were changed in order to solve the problem of not producing ice. As from Jun 17 the fridge stopped producing ice and the cold water did not dispense. Phoned (PE) Mr Ludwig Duvenhage as I believed that they are the Samsung representatives for repair and maintenance in Pretoria. I was then told to switch off the fridge overnight. He came out the next day 27 Aug 17. No mention of quote. Opened the fridge took out the panel at the back removed the sensor and replaced it. He the de-iced and re-assembled. I was the told that the sensor was I weak point of Samsung fridges and that these pack up regularly. Then the shock R1300.00 which he wanted me to pay in hard cash. I refused and offered EFT. Then he requested that I pay by using the immediate transfer option which I did, gave me a slip printed from a gadget and left. The problem remained. Phoned again to report. He returned on Friday 1 Sep. This time he said the there was no gas. He refilled and charged me R1500.00 this time same story of EFT. In total R2800.00 . Since then there was a strong smell of something like burning . Ice was going and also water. On Tuesday again no ice and no water. Phoned Wed 6 Sep he was very busy but he will come around maybe after weekend. This was when I decided to get 2nd opinion. Phoned Samsung who referred me to Pretoria Appliances (PA) when asked about PE I was told that they do not know such a service provider. Got PA out, they found there was too little gas, that the resistance of the sensor which was replaced by PE was to high and that the compressor was shot probably because it ran with too little gas in the system . They quoted me and it was then that I realised how much PE was overcharging me. The PA quote for doing same was R1,254 compared the R2,800 charged by PE. PA re did the work and what a pleasure all is 100% and no attitude of know it all and doing you a favour while the customer is an object from whom an income is generated at a rate of knots.