Worst Service

I had placed an order on Monday, and was meant to arrive Thursday(Today) for a birthday gift, but the gift still has not arrived at 17:00. I have tried phoning twice now, but no answer. This is unfortunate because I gave proGifts a chance to their competitors, but sadly I have been let down by this poor service. I even phoned earlier in the day to ask if everything was on track, and the answer was yes it is. But there is no delivery.

very disappointed, and a waste of money