Ford Figo KS 88 KC vehicle

I had an accident on the 7th of January 2025, I reported and the accident was registered with the insurance, I then filled in the required documents for claiming and requested a settlement document with NaTis document from the bank as per request. It is now March and I’ve been debited for a car plus paying an insurance of a vehicle that I am not driving and written off in January. This is my worst experience with Profusion Insurance.