LB
Lilly B
1 reviews | Active since Oct 2022
18 Oct 2022, 08:31
Very poor service from Profmed
I am very very upset with Profmed! I joined my husbands medical aid on the 1st of August from another medical aid. On 16 Sept I twisted mu ankle severly and hurt my ankle very very badly. I am 2 weeks before my 3 month waiting period is ending and they REFUSE to pay for the operation. This was an accident! I didn't plan to get hurt. Next time Profmed I will let you know before hand that I will get into an accident. When I ask to speak to someone higher up, they just put the phone in my ear!! This is very unprofessional
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Profmed Medical Scheme's replyOfficial
18 Oct 2022, 10:25Hi Lilly, we are so sorry to hear about your experience. We'd like to give you a call to chat more about this. We will be passing your details along to our team right away. Thank you for reaching out.
Profmed Medical Scheme's reply18 Oct 2022, 10:25
Official
Hi Lilly, we are so sorry to hear about your experience. We'd like to give you a call to chat more about this. We will be passing your details along to our team right away. Thank you for reaching out.