Stay away from Profmed. Service is a vacuum.

I am writing to express my disappointment with the service that I have received from Profmed. I have been trying to get in touch with the Profmed team for the past few days through email and phone calls, but I have not received any response or assistance.

As a medical aid scheme member, I have certain expectations from Profmed, one of which is prompt and efficient customer service. Unfortunately, my recent experiences have not met those expectations, and I feel let down by the lack of support and assistance that I have received.

I have sent multiple emails to the Profmed customer service team, and I have also tried calling the numbers listed on the website, but all my attempts to reach Profmed have been unsuccessful. I find this situation frustrating, especially as I have urgent queries that require immediate attention.

If this is not resolved within the next two business days I will have no option but to escalate my complaint to the Ombudsman for Long-Term Insurance in South Africa.

Profmed will try their best to not pay claims and then frustrate the process by not answering phone calls or emails.

I should have checked Hellopeter before I joined them.