Shockingly bad

I have continuously asked for a response and explanation from Profmed for services denied due to a pre-existing condition. The procedure was not due to pre-existing conditions and the outcome proved that as well. I have probably asked 6 or 7 times that someone contacts me so I can understand. I am not unreasonable and would like to know why I have been denied, but no one seems to heed my request. I will be reporting to the CMS unfortunately. Shockingly bad service. I am also placing taking out a risk profile and retirement investements with PPS, because clearly they do not have your best interests in mind.