Shocking handling of a bad medicine rejection (after surgery!) and refund

Having been incorrectly rejected (subject for another story) one medication after surgery, which I had to pay to the hospital pharmacy in full, I eventually managed (long effort ...) to get such rejection reversed. But to my astonishment, I found that the refund went to the pharmacy and not to me. Now I have to spend more time, driving around and agro to get that hopefully paid over. What kind of customer service is that!!