Rude Employee From Profmed

I am writing to express my deep disappointment regarding the handling of my case by one of your employees. I had previously submitted a complaint via email on 21 January but, to date, have not received any response or feedback on the matter.

The lack of communication and professionalism shown in this case is unacceptable, especially as I expected timely and efficient service from a reputable company such as Profmed. I would like to highlight that I am not only dissatisfied with the way my issue was managed but also with the prolonged delay in addressing my concerns.

Please let me know how you plan to resolve this matter and when I can expect a response. I would appreciate it if you could ensure that this complaint is escalated for immediate attention.