Refund taking too long

<p>I was a customer of ProfMed and continued to pay for medical aid when my membership was suspended. This was because I forgot to cancel the debit order. I was called 2 and a half weeks ago saying that I will be refunded a payment of close to R4000. I followed up a week later and they said that my payment had not been uploaded to the system yet. I followed up last week Friday and they said the payment would be done that day. The customer service agent was so rude to me, asking why I was following up 6 days after my initial call. I followed up yesterday and they said payment had been made - but I have not received anything. I am an FNB customer and ProfMed has FNB bank details, so surely a payment should reflect in minutes? I think ProfMed are lying to me and delaying payment. I would like this resolved and want my money back.</p>