JB
Jan-Hendrik Boshoff
1 reviews | Active since Sept 2022
22 Sept 2022, 15:59
Profmed weak service
Very poor service, took me more that 3 weeks to sort out pre authorization. After pre authorization was in place they still paid out the wrong amount and I was held reliable for the rest of the money totalling over R4000.
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Replies (3)
Profmed Medical Scheme's replyOfficial
23 Sept 2022, 12:09Dear Jan-Hendrik, we are sorry to hear you feel this way, and we would like to chat more about this. We are going to be passing your details along to our team so that a consultant can contact you. Wishing you a fantastic Friday.
Profmed Medical Scheme's reply23 Sept 2022, 12:09
Official
Dear Jan-Hendrik, we are sorry to hear you feel this way, and we would like to chat more about this. We are going to be passing your details along to our team so that a consultant can contact you. Wishing you a fantastic Friday.
JB
Jan-Hendrik Boshoff's updateReviewer Update
26 Sept 2022, 12:57UPDATE! The issue is still not resolved, there is no way to contact them. If they contact you it is always from a noreply email or a phone number where you can not call back the person. Every person is unreachable and therefor does not care to resolve the issue. Every time a new person calls the story changes.
JB
Jan-Hendrik Boshoff's update26 Sept 2022, 12:57
Reviewer Update
UPDATE! The issue is still not resolved, there is no way to contact them. If they contact you it is always from a noreply email or a phone number where you can not call back the person. Every person is unreachable and therefor does not care to resolve the issue. Every time a new person calls the story changes.
Profmed Medical Scheme's replyOfficial
27 Sept 2022, 11:19Dear Jan-Hendrik, we are so sorry about this once again. We would like to resolve this issue and we will send this update directly to the Profmed team.
Profmed Medical Scheme's reply27 Sept 2022, 11:19
Official
Dear Jan-Hendrik, we are so sorry about this once again. We would like to resolve this issue and we will send this update directly to the Profmed team.