PROFMED WALLET - INCORRECT STATMENT NOT RECTIFIED

Having been a member of Profmed for many years, I subscribed to Profmed Wallet in January 2025. Since March 2025, the opening balance on my statement has been incorrect. I phoned Profmed to alert them to the fact, only to be told they will look into it. Needless to say, the statement remained incorrect. I sent an email in July 2025 asking them for a detailed journal of all payments and deductions. Eventually I received a journal report in which the closing balance was correct. But it differed from the closing balance on my statement. I then attached the journal report and the statement and asked Profmed to explain the difference. They acknowledged the mistake and said they would refer and rectify. Since then I received incorrect statements for July and August from Profmed Wallet. It appears as if no attempt will be made to rectify the statement. How professional is that?