PROFMED TOTALLY UNPROFEESIONAL, USELESS SERVICE WHEN IN NEED

MY MOTHER IN LAW WAS DIAGNOSED WITH STAGE 4 CANCER ON 23/7/2024 AFTER TESTS AND SCAN RESULTS , IN VRYHEID KZN. LOGISTACALLY WISE AND DUE TO PREVIOUS EXPERIENCE WITH MEDICAL DRS IN PRETORIA, WE OPTED FOR A DR WHO ONLY USES UNITAS HOSPITAL . AND CLOSEBY FAMILY MEMBERS RESIDING IN PRETOIA. BEING MADE AWARE OF THE FACT THAT IT WAS NOT ON THE LIST FOR HER PLAN. WHICH WOULD COST US R12500 ,DUE TE THAT FACT, WHICH WE HAD NO PROPLEM TO PAY UPON ARRIVAL . DUE TO HER WEAKENING CONDTION ,THE DR BOOKED THE 1ST BED AVAILABLE IN HIGH CARE ,WHICH WAS ON THE THURSDAY 25TH OF JULY, AT 5PM WE WERE INFORMED THAT FROM NETCARE AMBULANCE THAT THEY WILL BE TRANSFERRING HER TO GROENKLOOF HOSPITAL NOT UNITAS , OTHERWISE WE MUST PAY 65000 RAND THEN THEY WILL TAKE HER TO UNITAS, AS PROFMED TOLD THEM THEY HAVE DECLINED HER TRANSPORT TO UNITAS. THEY DID SAY THEY WOULD EMAIL PROFMED AND LET US KNOW BY FRIDAY 9 AM . AND YET ANOTHER WAITING GAME STARTED AS THE PERSON IN CHARGE TO MAKE A DECISION WAS ABSENT ON FRIDAY. BY 2PM WE WERE LEFT WITH NO OPTION BUT TO GET A PRIVATE AMBULANCE SERVICE,( WHICH WE PAID FOR) TO EVENTUALLY GET HER TO UNITAS,WHILST STILL AWAITING ANY NEWS FROM PROFMED DUE TO THEIR DECLINING HER TRANSPORT ,FOR A HIGH CARE PATIENT, ON OXYGEN AND DRIP . SHE ONLY ARRIVED AT UNITAS 8PM ON FRIDAY NIGHT AND BY THEN HER BED IN HIGH CARE HAD ALREADY BEEN TAKEN DUE TO HER GETTING THERE LATE. IT IS DIGUSTING IN MY OPINION!!!!!!! AS ALREADY HAVING TO DEAL EMOTIONALLY AS A FAMILY, WITH HER TOTALLY UNEXPECTED STAGE 4 DIAGNOSIS.