PROFMED Service Levels are Dropping Drastically.

I was prescribed two types of medicine for a 3 month period. Picking up the second prescription, the pharmacist said their system showed that PROFMED will not contribute the normal amount for the one medication and nothing for the second as it is chronic medicine. I still purchased it as I wanted to claim the amount from PROFMED. I called PROFMED the following day and they explained to me that Pick n Pay actually overcharged me and that they were lying about the chronic medicine. I repeated their explanation several times to make sure that I have the correct statement. Going to Pick n Pay for the last dosage, PROFMED did not want to pay any contribution. The pharmacist showed me on the system that they are not lying and that in fact PROFMED claims the reason for non payment is that they want to make it a chronic medicine. Thus PROFMED was lying about the situation. The Pharmacist was very helpful and called PROFMED, but PROFMED refused to try and help. I did not buy the medicine. I called PROFMED immediately and then they suddenly claimed that they actually want to make it chronic and that they will investigate their lies. I explained several times that the prescription is only for 3 months and that I have to gradually reduce the intake with the last dosage. PROFMED called the next day and said they will take several actions to get the medicine to me. It is now four days later and there is nothing. I had to stop medication suddenly instead of progressively and the withdrawal symptoms are really bad. PROFMED is very quick to collect my hefty contribution, but go out of their way to avoid any payments on their side as they are supposing to. There is no care for their clients; even knowing that the medication cannot be stopped suddenly. Is PROFMED in trouble?