SB
Sarel B
1 reviews | Active since May 2022
04 May 2022, 09:27
Profmed not so professional
My wife required an urgent operation to release spinal compression, but after 2 days still no authorization. When I phoned them desperately the call centre was in training an no way to get any service. Pathetic and unprofessional!
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Profmed Medical Scheme's replyOfficial
05 May 2022, 10:13Hi Sarel, thank you for raising this with us. We’re really sorry to hear you feel this way and that you were unable to get the service that you urgently needed. We’d like to connect you with a consultant to discuss this further.
Profmed Medical Scheme's reply05 May 2022, 10:13
Official
Hi Sarel, thank you for raising this with us. We’re really sorry to hear you feel this way and that you were unable to get the service that you urgently needed. We’d like to connect you with a consultant to discuss this further.