Profmed not so professional

On 6 August I requested proof of my contributions to Profmed as I require these for SARS. Numerous emails sent and resent, phone calls made and so far all I have had is automated responses. It floors me that the monthly contributions to medical schemes is one of our costliest monthly expenses and yet their client assistance is virtually non existent, they seem unable to provide a response to a very basic query. Interesting that I had to email a number of other organisations with the same query and received the assistance I needed within the hour. To date we have barely needed Profmed's medical services and I am relieved as I imagine they just don't have the capacity to provide assistance on any level. A very sleepy organisation that seems to function on ineptitude, and with the competition that is out there with so many medical schemes to choose from these days you would imagine they would make every effort to be more efficient and customer friendly