Profmed not paying Preventative care benefits

I am afraid that I am adding to the reports of poor service from Profmed. Earlier this year, I confirmed with my broker which benefits were covered by my plan. I have had the blood tests and GP consultation which were supposedly covered by preventative care benefits. Now Profmed is refusing to cover the costs, the broker simply forwards my queries and makes no further efforts. Really shoddy service, I would NOT recommend this medical aid, it is sold to professionals and is wasting the time of these people. I see from other reviews that most of the reviews are negative and Profmed does not respond to the Hello Peter forum.