PROFMED - DOUBLE DEBIT OVER FESTIVE SEASON

In November 2015 I decided to change medical aids. I changed to Profmed. On 2 December 2015, my account was debited an amount of R 5112. This is a double debit as my premium is R 2 556.00. I paid the November premium on 18 November via eft as I joined after their debit run. I was requested to pay via EFT and email proof, failing which a double debit would be done on 1 December 2015. This proof of payment was sent to Profmed via email on several occasions.<br> <br> It is most inconvenient and unprofessional for Profmed to double debit me this month despite my payment being received well in advance.<br> <br> I request that me account be credited R 2556 on 2 December 2015.<br> <br> A Profmed New Business Executive by the name of Debbie van Dyk confirmed via email that she had sent my compliant to the contributions department and that they will sort it out asap.<br> <br> I sent several follow-up emails and have had no response.<br> <br> It is unfortunate that during the festive season I am double debited and yet to received my money back. <br> <br> If I had fail to pay my premium, my policy would be cancelled...<br>