EB
Ewan B
1 reviews | Active since Nov 2009
08 Oct 2025, 16:00
Poor service
Poor service, agent put you on hold for long until the line drops. They tell you to hold on and then leave you hanging.
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Profmed Medical Scheme's replyOfficial
09 Oct 2025, 11:28Dear Mr Botha, we’re really sorry to hear about your experience and that you were left waiting on the line. This isn’t the level of service we aim to provide. We’ve escalated this matter with our team to ensure it’s addressed, and they will be in touch with you.
Profmed Medical Scheme's reply09 Oct 2025, 11:28
Official
Dear Mr Botha, we’re really sorry to hear about your experience and that you were left waiting on the line. This isn’t the level of service we aim to provide. We’ve escalated this matter with our team to ensure it’s addressed, and they will be in touch with you.