Poor level of standard by Profmed

I must say I am extremely disappointed in profmed's call center's customer service. First of all, they do not pick up the phone. Secondly do not process claims as swiftly as they used to. I accidentally got through on the emergency line extension just to have the phone put down in my hear when I asked to be transferred to the claims department. I phoned again and another operator politely advised that it is not possible to transfer my call, which I fully understand and which is the manner I would like to be treated in. But, the manner in which you, as a professional, are being treated by clearly *********** and untrained operators is appalling and I am truly re-considering changing from medical aid since the Profmed I have been with as a member for 9 years is no longer the Profmed they used to be. Your level of service and standards are shocking and disappointing to say the least Profmed!!!!