Poor client service from "team leader"

Poor client service. I sent an email requesting auth for a test I need as preventative screening (which they advertise as benefit on my plan). The ***********, lazy employees do not read your message and therefore, send you completely unrelated replies as they are too lazy to look. Took me 2 hours on the phone, having to resort to threats and fights just to get an auth.

I have been a member for almost 9 years, never missed one payment. I claim next to nothing, have never been admitted once or ever contacted them for unnecessary tests, and then they treat you like absolute garbage who needs to pay.

The only reason I gave 2 stars is because of the poor innocent employee who had to deal with my heated threats because of the incompetence of her "team leader".

In the end they gave auth, I haven't gotten one apology for trying to cheat their clients, and it makes me worried for people who are not in the medical industry who will fight for the tests they are entitled to.