NO SERVICE, USELESS CALL CENTRE, NO HELPFUL STAFF

Very frustrating that no one can be reached when phoning Profmed for hospital authorisations. Have phoned ***and ***over 20 times in the past three days and left two voicemails for a call-back which still has not been received. Response on emails are not sufficient and not addressing queries. But Profmed sent emails yesterday regarding the 9% increase in contributions next year! After paying over R11,000 per month, I expect some service!!!!