No feedback from chronic department

Item: Profmed Medical Scheme
Rating: 2
Author: Elvera S

For weeks now I have been trying to register my wife (dep 01) for her chronic conditions. The practice did forward her documents to Profmed chronic department. Since then I have had no feedback on this registration and my emails in this regard are being ignored.

Ref: wf_***. (Dep 01 Elvera van Rooyen, Member number: ***5)

Helpful (0)

Replies (3)

Profmed Medical Scheme's replyOfficial

24 Oct 2024, 10:15

Dear Pierre, we are really sorry to hear about your experience. We will escalate your complaint to our team immediately and one of our consultants will reach out to you to discuss this further.

Profmed Medical Scheme's reply24 Oct 2024, 10:15

Official

Dear Pierre, we are really sorry to hear about your experience. We will escalate your complaint to our team immediately and one of our consultants will reach out to you to discuss this further.

Profmed Medical Scheme's replyOfficial

24 Oct 2024, 13:19

Dear Mr van Rooyen, we apologise for the delay and inconvenience caused.

Due to technical issues, the scripts were blocked, the prescribed chronic medication was authorised and claims successfully processed. To drive efficiency, all future authorisations can be authorised telephonically by the prescribing doctor and obtained immediately from the pharmacy.

Profmed Medical Scheme's reply24 Oct 2024, 13:19

Official

Dear Mr van Rooyen, we apologise for the delay and inconvenience caused.

Profmed Medical Scheme's replyOfficial

31 Oct 2024, 17:00

Thank you for following up. We will pass your message on to our team.

Profmed Medical Scheme's reply31 Oct 2024, 17:00

Official

Thank you for following up. We will pass your message on to our team.