I'm Unhappy with my current service

First it took my almost 10 minutes to get an operator. <br> <br> Second to get information from the operators I had to repeatably ask the same question.<br> <br> Thirdly the information on the website appears to be wrong, the claim for Dr van der Nest should be 2047.50, the website says 227.50 and the operator says 2275.00.<br> I need you to reject it anyway as this is for the GAP cover.<br> <br> Then it seems that my dentist claim is been received and not yet assessed and also processed at the same time. And the short paid is the whole amount and I have R1500 dental cover.<br> <br> This is just plain poor service. I was promised better hence the move to Profmed this year