Frustrating website yet no one to help with claims statement

Very poor service for a professional medical scheme dealing with professional members. I called to obtain a copy of our claims statement only to be told by a not so friendly consultant, and after confirming all our details. together with the member in question, to get it from the website. I am unable to log into profmed's website as I keep getting an error "you have answered one or more of the questions incorrectly" VERY FRUSTRATING!!!! In a time driven environment and zero service offering from a medical scheme deemed for professionals what do I do in order to get a copy of our claims statement????