PM
Patrick M
1 reviews | Active since Oct 2009
30 Oct 2025, 16:10
Exceptionally poor support
The three responses I have received are 1. "We will respond to your enquiry within 2 working days". 2. "feedback will be provided to you as soon as possible." 3. "We will revert after five working days to ensure proper assessment is done" 1.and 3. are lies! and, 2. is meaningless. The only process that seems to work is the automated email response. To try and resolve my issues I went to the office, which is manned by a very pleasant receptionist, but unfortunately could not resolve the issues. Something is not working! Maybe WFH?
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Replies (2)
Profmed Medical Scheme's replyOfficial
03 Nov 2025, 12:38Dear Mr Millerd,
Thank you for reaching out, and we apologise for any inconvenience you have experienced. We have been in touch with our team, who have informed us that they have been communicating with you regarding your Wellbeing enquiry, which was escalated on the 28/10/2025. A member of our team will be in touch as soon as the investigation is complete.
Best wishes,
Profmed
Thank you for reaching out, and we apologise for any inconvenience you have experienced. We have been in touch with our team, who have informed us that they have been communicating with you regarding your Wellbeing enquiry, which was escalated on the 28/10/2025. A member of our team will be in touch as soon as the investigation is complete.
Best wishes,
Profmed
Best regards,
Profmed Medical Scheme's reply03 Nov 2025, 12:38
Official
Dear Mr Millerd,
Thank you for reaching out, and we apologise for any inconvenience you have experienced. We have been in touch with our team, who have informed us that they have been communicating with you regarding your Wellbeing enquiry, which was escalated on the 28/10/2025. A member of our team will be in touch as soon as the investigation is complete.
Best wishes,
Profmed
Thank you for reaching out, and we apologise for any inconvenience you have experienced. We have been in touch with our team, who have informed us that they have been communicating with you regarding your Wellbeing enquiry, which was escalated on the 28/10/2025. A member of our team will be in touch as soon as the investigation is complete.
Best wishes,
Profmed
Best regards,
PM
Patrick M's updateReviewer Update
25 Nov 2025, 08:09It's now 25 November (another month later) and it's still unresolved. Neither the Wellness app nor the Digital Face Scan works.
PM
Patrick M's update25 Nov 2025, 08:09
Reviewer Update
It's now 25 November (another month later) and it's still unresolved. Neither the Wellness app nor the Digital Face Scan works.