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l.e.rumboll l.e.rumboll
1 reviews | Active since Feb 2017
15 Mar 2022, 13:10
Appalling service
I have been with Profmed all my life (30 years). First, I was under my father's plan. Recently I decided to go on my own plan. It has been nothing but a nightmare.
Profmed used to be this highly acclaimed medical aid where you could submit claims and queries and receive outstanding service. As of late, this is no longer the case. It turns into an argument every time they are expected to pay for something.
If you would have asked me five years ago which medical aid I recommend, I would have said Profmed. Now I will be more likely to say any medical aid would be better than Profmed.
Helpful (0)
Replies (7)0
Replies (7)
Profmed Medical Scheme's replyOfficial
15 Mar 2022, 13:16Dear Leigh-Anne, thank you for raising this with us. We are so sorry to hear that you have experienced bad service and we’d like to connect you with a consultant to discuss this further.
Profmed Medical Scheme's reply15 Mar 2022, 13:16
Official
Dear Leigh-Anne, thank you for raising this with us. We are so sorry to hear that you have experienced bad service and we’d like to connect you with a consultant to discuss this further.
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l.e.rumboll l.e.rumboll's updateReviewer Update
15 Mar 2022, 14:29It would be nice not to receive a bot response
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l.e.rumboll l.e.rumboll's update15 Mar 2022, 14:29
Reviewer Update
It would be nice not to receive a bot response
Profmed Medical Scheme's replyOfficial
16 Mar 2022, 11:59Hi Leigh-Anne, we're sorry if that seemed like an automatic response but we have passed on your details to our team and someone will be in touch with you to discuss this matter. Thank you for your time and patience, and we hope you have a lovely day.
Profmed Medical Scheme's reply16 Mar 2022, 11:59
Official
Hi Leigh-Anne, we're sorry if that seemed like an automatic response but we have passed on your details to our team and someone will be in touch with you to discuss this matter. Thank you for your time and patience, and we hope you have a lovely day.
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l.e.rumboll l.e.rumboll's updateReviewer Update
06 Apr 2022, 13:31Still waiting on this phone call...
In the meantime, they have given me something to pile on their disappointing service. They deducted an additional R 1 346.00. My query regarding this is just being sent around and not given any attention or proper feedback.
Really disappointed in the services I have been receiving. I expected better for the price I am paying
Truly sad that one has to go to HelloPeter to get a proper response from them.
In the meantime, they have given me something to pile on their disappointing service. They deducted an additional R 1 346.00. My query regarding this is just being sent around and not given any attention or proper feedback.
Really disappointed in the services I have been receiving. I expected better for the price I am paying
Truly sad that one has to go to HelloPeter to get a proper response from them.
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l.e.rumboll l.e.rumboll's update06 Apr 2022, 13:31
Reviewer Update
Still waiting on this phone call...
In the meantime, they have given me something to pile on their disappointing service. They deducted an additional R 1 346.00. My query regarding this is just being sent around and not given any attention or proper feedback.
Really disappointed in the services I have been receiving. I expected better for the price I am paying
Truly sad that one has to go to HelloPeter to get a proper response from them.
In the meantime, they have given me something to pile on their disappointing service. They deducted an additional R 1 346.00. My query regarding this is just being sent around and not given any attention or proper feedback.
Really disappointed in the services I have been receiving. I expected better for the price I am paying
Truly sad that one has to go to HelloPeter to get a proper response from them.
Profmed Medical Scheme's replyOfficial
06 Apr 2022, 16:32Hello Leigh-Anne, we apologise profusely for this and are following up with the relevant teams right now. Thank you for your patience and our apologies once again for what you feel is disappointing service.
Profmed Medical Scheme's reply06 Apr 2022, 16:32
Official
Hello Leigh-Anne, we apologise profusely for this and are following up with the relevant teams right now. Thank you for your patience and our apologies once again for what you feel is disappointing service.
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l.e.rumboll l.e.rumboll's updateReviewer Update
07 Apr 2022, 08:47I received a call, but it was of absolutely no help. Still the worst service ever!
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l.e.rumboll l.e.rumboll's update07 Apr 2022, 08:47
Reviewer Update
I received a call, but it was of absolutely no help. Still the worst service ever!
Profmed Medical Scheme's replyOfficial
12 Apr 2022, 13:02Hi Leigh-Anne, we are so sorry to hear that the call was not helpful. We'd be happy to assist if you can give us the time to explain? Thank you so much.
Profmed Medical Scheme's reply12 Apr 2022, 13:02
Official
Hi Leigh-Anne, we are so sorry to hear that the call was not helpful. We'd be happy to assist if you can give us the time to explain? Thank you so much.