Professional finance solutions are ****mers

Even 1,I am giving this company is overrated,This company promised to removed red flags ,adverse listing and increased my credit score.Our payment plan was two months,but they decided to double charge their second payment,they told me it was a mistake they will refund me,they sent me a refund form and told me I will get my money within 30days,I didn't get my refund ,it's been 6months now,and nothing was done about my debts.When I called the receptionist always said finance department is not on duty they will call me.