Extremely Disappointed, Treated with Disrespect and Unfairness

I’ve never in my life experienced such poor service and unprofessional treatment at any gym. From the moment we arrived, we were made to feel unwelcome, uncomfortable, and completely disrespected, despite being paying members.

Proactive fitness gym in herm**** *** ***

We had a confirmed sauna booking at 4:30 PM. When we got there, two unbooked people were already inside. The receptionist acknowledged this but didn’t enforce their own rules. One male remained in the sauna for over 30 minutes, dripping sweat everywhere, making the space disgusting, unhygienic, and unbearable to sit in. Meanwhile, we were expected to just accept it.

When we tried to clear the odor using 3 scoops of water on the rocks (a common practice we've always seen), staff overreacted and shouted at us, followed by being gossiped about loudly by the café lady and gym staff, in front of us. It was humiliating.

What’s worse, we were told that we can cancel our contracts, and that “they don’t care” even though we are five paying clients. Why treat customers this way? Why were the ones who broke the rules not reprimanded, but we were?

We left feeling insulted, disrespected, and completely uncomfortable. We did not even feel like continuing with our workout.

To add insult to injury, the tanning can bulbs are old and ineffective, we've wasted money on multiple sessions with zero results.

We’ve since canceled our contracts and requested a full refund. This gym has lost multiple members due to disrespectful, dismissive, and unprofessional staff behavior. I hope management takes this seriously because no one deserves to be treated this way.