WZ
Wrapit Z
1 reviews | Active since Sept 2020
25 Sept 2020, 20:28
Terrible Refund Service! 2 weeks and no refund
I purchased books from your Durban store 2 weeks back and made a double payment. The staff were made aware of this on the same day and asked me to fill in some forms after which I would be refunded.
It has been 2 weeks and I keep getting the run around whenever I call. No one can assist me anymore. It is unfair that when you require payment then everything has to be immediate but when the roles are reversed then you treat us like this.
Kindly resolve this immediately.
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Pro Visions Books's replyOfficial
29 Jan 2021, 17:53Hi WrapitZ,
Apologies for not responding sooner.
I am certain your query was resolved shortly after.We apologise for the delay.
With COVID staff limitations we have had instances where we have failed and we take responsibility for this. We have instituted processes to address this since then. Thanks
Apologies for not responding sooner.
I am certain your query was resolved shortly after.We apologise for the delay.
With COVID staff limitations we have had instances where we have failed and we take responsibility for this. We have instituted processes to address this since then. Thanks
Pro Visions Books's reply29 Jan 2021, 17:53
Official
Hi WrapitZ,
Apologies for not responding sooner.
I am certain your query was resolved shortly after.We apologise for the delay.
With COVID staff limitations we have had instances where we have failed and we take responsibility for this. We have instituted processes to address this since then. Thanks
Apologies for not responding sooner.
I am certain your query was resolved shortly after.We apologise for the delay.
With COVID staff limitations we have had instances where we have failed and we take responsibility for this. We have instituted processes to address this since then. Thanks