Pro-Management Hospitality

Do not give money upfront for their services.

I hired these people from Pro-Management Hospitality (hospitality relieve managers, mom and daughter team)for the 4th time and after they decided they could not handle the stress from our very busy season from our guesthouse they gave me a few hours notice and left our guesthouse that was full off guests. The money I have paid upfront for their services, they did not pay it back to me after asking for it. When they left, I asked them about payments from guests and interviews they had to do for me and they ignored me. I had to asked guests that were there if they paid for their stay as there were no notes on Nightsbridge as they were supposed to do. As it turned out, the guests did not pay (even if our policy says pay before your stay). Mara was also extremely rude when I asked her not to give burned eggs to my guests or teach my cooks to use sunflower oil in scramble eggs. It was like an iceblock in my guesthouse and from then on things just turned bad. If she is angry, it does not matter if you are the owner or a manager, she just gets extremely rude, shockingly unprofessional. They were supposed to teach my staff in the kitchen. Their idea is to cook everything upfront (we never give old food to our guests) and then just teach them to fry eggs. It was another fight to get a girl behind the pans as Mara just cannot let go as she wants to cook herself. Everything could go, but taking money for 5 days of services not rendered is not ok. I gave them via email and whatsapp a week to give my money back, still no money.