Extreme poor service

Have lodge a claim with ABSA who apparently have subcontracted Prolink as their vehicle insurer, lodged a claim on 24th of January 2020 with claim number:***, no assessor has come to assess the vehicle we were told to take pictures and load them and since we been calling their contact person Lindiwe to find out when are they coming to fetch the vehicle to be repaired left several messages but it has been in vain there is no communication, the panel beater called to request us to tow and bring the car ourselves, this is a ridiculous service I have ever received, ABSA vehicle department outsources cheap poor service providers and never bother to follow up on their clients after service, will never utilize any of their services,