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PRO CV & Steering East London

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1 Reviews (last 12 months)
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1|1 Reviews

Oct '25 - Sep '26

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Sintu N

1 reviews | Active since Jan 2025

30 Jul 2026, 19:05

Unprofessional Service,hidden costs and rude staff

Review Title: Unprofessional Service, Hidden Costs, and Rude Staff Rating: 1/5 I took my car in for inspection and possible repairs on the 21st of July at 9:00am for a clutch kit and back brake lights. Initial quote was R6,815. I was told to pay when I collect. The problems started from there: 1. Delays & No Communication: I was told my car would be ready by Tuesday as I need it for work and to transport my daughter to school. I had to keep calling myself for updates. I was given the runaround for days and eventually told parts were delayed. 2. Quote Jumping: The quote went from R6,815 → R15,170 → R15,220 that I paid on 24th July. Then after that I was asked for another R800 for "bolt and seal" that was not quoted initially. The company said they would cover it. 3. Extra Charges on Collection Day: On Thursday when collecting, I was then told I must pay an additional R340 for an "input seal". This was never mentioned before and felt like hidden costs. The worst part was the service: The lady servicing me, Jessica, was extremely rude and unprofessional throughout. She speaks over customers, shouts, and bangs doors. When I asked for clarity on the R340 and requested a proper tax invoice for both the R15,220 and R340, she shouted from behind her desk and refused to explain. I was told "the system is not designed like that" when I asked for a proper invoice. When I asked Mark if it was acceptable for staff to bang doors in anger, he rep**** "even if she breaks the doors, she will pay to have them fixed". I was then told to get out of the shop. For R15,560 paid, I expected professionalism, transparency, and respect. Instead I got delays, unexpected costs, and hostility. I do not recommend this business.

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