Very poor communication. Customer service leaves much to be deired.

My main concern is emails being ignored.

Recently I realized that the document, containing conduct rules for the complex where I live, I was given when I purchased my property in 2021, was outdated.

I've sent an email to Pro Admin requesting the latest version of the conduct rules. I was emailed exactly the same document that was handed to me back in 2021.

I then sent an email to notify a manager about the issue and I attached a copy of the updated conduct rules, given to me by one of the trustees.

What is shocking about this, is that the latest version was updated in 2019 already. Yet, I was given the old version in 2021.

The manager rep**** with a message and a copy of the document that was CSOS (Community Schemes Ombud Service) approved in 2020.

I rep**** with a message saying that my issue has been confirmed, namely that I was NOT given the CSOS approved document when I purchased my property back in 2021, even though the CSOS document has a timestamp of 2 June 2020.

I also asked in my email whether they could ensure that the CORRECT document, containing all the conduct rules, could be distributed to all the existing owners, and to ensure that in future, new owners will be given the updated document.

I'm still waiting for a reply. An apology for their MAJOR mistake, would be appreciated. Afterall they are supposed to deliver a service for which they get paid, and one would expect proper customer service. Instead, I am treated with radio silence.