Terrible customer service!!

Very, very poor customer service. ProAdmin has been ignoring my emails and calls for three months. I have been requesting my water bill and not receiving any response. When an employee finally decided to assist me I was informed that my water bill had reached an obscene amount in only three months. I have been requesting details to pay my account, and now for an explanation of the obscene amount and I am receiving no response. I have complained of their customer review platform and also no response. Terrible company to work with.