Surprisingly good service received

I have had the same experience with Pro Admin as all the complaints mentioned here states. My calls and emails were ignored for months, I received the wrong water bills. I received a letter stating that my water bill was in arrears. Finally having enough of this nonsense and terrible service, I called Pro Admin and obtained the number of the manager of the person who was supposedly responsible for my account. Her name is Brenda. I explained my whole terrible Pro Admin experience to her and on the same day, I received both an apology from the person who provided me with such non-existent customer service for 9months, as well as my correct water bill. I really appreciated Brenda taking care of the situation, and I hope that it will continue like this.