STAY FAR AWAY FROM PRO ADMIN

The way they let their staff treat owners and charge collection fees for their negligence. I am the owner of two townhouse units in a complex and have attended numerous meetings with the portfolio manager. Therefore I believed I had a good relationship with Pro Admin and have been a customer of theirs for several years. However, when Pro Admin updated their software systems, they captured my personal contact information incorrectly and this resulted in me not receiving my monthly invoices. When I noticed that I was not receiving them, I immediately contacted Pro Admin and they confirmed there was a problem with my e-mail address on the one account. I requested more information regarding my account and then noticed that they had charged me collection moneys. I refuse to pay the collection fee, due to their negligence, especially if they previously had the correct details. No follow up phone call was made to reconfirm the email address when it bounced back? Towards the end of January 2020 I received an anonymous sms that read 'your account number ******XX has been suspended.' No company name, with regards to what, who sent it. It was alleged by Pro Admin that other SMS's were also sent to me. The first one that I saw was the one mentioned. With all the ***** and people trying to obtain information via e-mail who would respond to a random sms like that? It may not be a lot of money, but the principle is important. I still refuse to pay the collection fees. Terrible service towards a very loyal customer. STAY FAR AWAY FORM PRO ADMIN AS A MANAGING AGENT AND THEIR BULLING WAYS