PRO ADMIN - AWFUL, AWFUL SERVICE!!!

It is unfortunate that I am bound to them by the Body Corporate, otherwise I would not subject myself to this treatment. I’ve never felt this disrespected and undermined! You pay your dues and are treated like “nothing”. ProAdmin installed water meters for the block of flats where I own a unit. After I alerted them that my water consumption was unreasonably high, they sent their contractor, who discovered that my water meter was connected to 2 or more flats. ProAdmin then sent contractors to fix the problem. Being proactive and responsible, I paid half the bill which I now regret due to the treatment I’ve received. They never corrected my account, insisting that I pay for other people that were connected to my meter. I have sent email after email and made call after call. All I’ve ever asked was “correct my account and I will pay for MY water use, not for other people”. For OVER A YEAR NOW no one has responded, they just keep sending an escalating bill. I was once told (when I called) that I don’t know what I’m talking about because meters can never be mixed up! I asked them to check THEIR contractor reports but no one is interested in solving the problem. In July 2019 they disconnected the water and because I couldn’t let my tenant go without water and out of frustration I paid R3000 to have the water re-connected. They said they would escalate the matter to superiors who 6 months later have not said or done a thing. They again disconnected the water on January 16th wanting me to pay another R4,400 (approx). Mind you, my monthly average of water usage is around R150.00. After going to their office, more emailing and calling about the disconection, they re-connected the water for now, but created a NEW problem when reconnecting that left the hot water taps dry. Since 22 January they’ve been saying the contractor will attend to it. Over and above the ever escalating bill resulting from their messed-up water meters, and absolute silence from the superiors that the matter was escalated to, we’ve now had no hot water since 16 January and ProAdmin are just not solving the problem. I’ve been patient and have pleaded for more than a year, and all I’ve received is more frustration and arrogance.