MZ
Marchant Z

1 reviews | Active since Dec 2013

04 Jun 2019, 08:15

Poor and dishonest service

Never in my life have I dealt with people who just dont care about customers. I moved out of a property at the end of April and up and till today my deposit that was paid for the electricity has not been refunded and i get no response from the agent working with my account. I went as far as to phone the offices of Pro Admin and having them tell me that after 1 month my account has not yet been closed and when i asked when my deposit will be refunded along with the interest earned on this money, i was told that it is against company policy to pay the interest earned on deposit money to the respective clients. So Pro Admin earns interest on my money, and it stays my money until they have to use it for whatever reason, and now 1 month later i still have not received my deposit and they just keep on earning interest on it.

Honestly, i truly hope your business closes down soon

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Replies (1)
Pro admin Pty Ltd
Pro admin Pty Ltd's reply04 Jun 2019, 12:13
Official
Morning Marchant, thank you for bringing this under our attention as well as logging an official complaint via our website today. We take customer service very seriously. In the termination application, you signed it stipulates that the deposit refund process takes 4-6 weeks. Your payment is in the process of being paid which is still within the agreed time period. All deposits are paid into a non-interest bearing account, hence no interest is paid. Please feel free to contact us at *** if you have any further queries in order for us to resolve it promptly.