Incompetence or *******ion?

If I could, I would give a negative rating!

This has got to be the most useless dealings I ever had in my entire life, I have sent email after email, made phone call after phone call. I am still waiting for my deposit to be refunded after 2 months to date - the emails sent initially promised me that it will take anything between 4 and 6 weeks (6 weeks being the maximum) for the refund to be paid back into my account.

I've been promised via email that the funds would be released on 3 occasions to date and every time I phone a day or two later, it's a different story and that someone else has to sign off on the paperwork.

When I last phoned it has allegedly been on the desk of the CEO to sign off, yet you are sent legal reminders (at cost) on the 2nd day of every month by minions, because of incompetence to read your account name which clearly states in the account name that you will be paying on the 12th day of every month as has always been your agreement with them since their original billing cycle fell on the 12th.

I have never missed one single payment to date and have always paid on time for more than 6 years.

I am still waiting for a reply via email, including but not limited to multiple daily calls which has still gone unanswered - one is simply being ignored.

I would never in my life recommend any business dealings of any kind with them whatsoever.

I am plainly stated "gatvol" for dealing with such incompetence, is there even a distinction between such dealings with customers and *******ion?

As I am writing this I still do not have my deposit refunded, and feel that I have no other recourse other than to open a case of ***** by the end of this week, to have the case registered in court, in order for legal proceedings to take the required course of action.