Hellopeter
Share Your Experience

1 reviews | Active since Apr 2016

05 Sept 2019, 20:22

HARASSMENT AND TERRIBLE SERVICE

I have emailed Bernadette countless times with no response. I am being HARASSED with invoices of which are not correct. We have a prepaid meter and the electricity being charged is not correct.

I have asked that she immediately resolve this, after a proadmin gentleman was sent to my house to switch off my electricity. He walked straight into my house and demanded the power must be switched off. We had to physically show him the electricity prepaid meter before he believed me.

I have subsequently emailed Bernadette at least 10 times with no response, which has now caused me to have To come online to find a form just to lay a complaint. Your slogan is TO MAKE MY LIFE EASIER.

If there is something I am not understanding, I would have resolved this long ago had someone, ANY HUMAN BEING THAT WORKS AT Proadmin tried to explain it to me by replying to my millions of emails.

You are not fulfilling this whatsoever.

Awful disgusting service!

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Replies (4)
Pro admin Pty Ltd
Pro admin Pty Ltd's reply05 Sept 2019, 20:27
Official
Hi, thank you for your feedback. This is now escalated to the relevant Executive. Would you please be so kind as to email your full complaint to '***' it is sometimes quite difficult for us to find customers with the limited contact info on this channel. 
Pro admin Pty Ltd
Pro admin Pty Ltd's reply05 Sept 2019, 20:28
Official
Our email is (***)
's update05 Sept 2019, 20:35
Reviewer Update
Hi. Please check Annalize email, or Bernadette email. I have emailed them cou tless times. My name is Zita. It won't be hard to find. Feel free to find me on Facebook too. Zita strydom. There is only 1 of me. Or email my first name at travel pantry. Co . Za
Pro admin Pty Ltd
Pro admin Pty Ltd's reply06 Sept 2019, 10:35
Official
Thank you Zita, we have escalated the matter. We will be in contact shortly.