Electricity Statement Discrepancies and Pre Paid Installation

<p>Hi Peter</p> <p> </p> <p>We are tentants at a flat that is administered by Pro Admin. We have issues with their electricity division Pro Elec.</p> <p>Last month our bill read the following amount R1020.13 (05/09/2016) which was after winter. Our bills have been mounting each month to this point. We raised the escalation with the lady who handles conventional electricty, explained that we are only two occupants and we have tried to minimise our eletricity usage by switch on our geyser at 3am and switching it off at 7am; we cook at most three times a week and we are not around during the day on week days. we requested thatthey check the meter and expected that they would conduct an investigation pretaining to our enquiry. Instead she responded by saying that they only take meter readings and cannot tell how we consume our electricity. But then the bill this month read R165.13 (05/10/2016), of which we had requested that we be present when the reading was taken, we were given an incorrect date. </p> <p>These discrepancy raise a lot of questions about the credablity of this establishment.</p> <p>Because of the billing discrepancies we requested a prepaid meter to be installed, where at first we were given the run around until they came to their senses and scheduled installation for 9am 27/10/2016. Now this has been cancelled by the lady who handles the conventional electricity saying that we need to settle the bill of R165.13 which is due on the 28th of October. No where in the prepaid electrict papers is the latter stated, it says that the deposit is only payable if the account is paid in full. Of which this deposit is R1000.00.</p> <p>We are very dissappointed and perturbed at the treatment received at the hands of Pro-Admin Staff.</p> <p>We tried to solve this amicably but they keep trampling all over us.</p> <p> </p> <p>Disgruntled Client</p> <p>Basetsana </p> <p> </p>