ELECTRICITY DEPOSIT NOT PAID BACK - AND IGNORING EMAILS

ELECTRICITY DEPOSIT NOT PAID BACK - AND IGNORING MY EMAILS.

I moved out of a rental apartment 11 Nov 2017. My electricity account was on date and fully paid. The Electricity termination was scheduled for 7 Dec 2017. New tenants moved into the apartment sooner as expected and consumed electricity still on my account as they did not register their details until the arranged termination date. I sent the statement to the owner to make the arrangements with regards to the new bill. It was either paid or arranged to be carried over to the new tenants account. Someone has contacted me and I informed them of the scenario. Which they confirmed to resolve the issue. The Owner even took it into his hands and confirmed the Pro Admin has confirmed to pay the deposit. I have sent numerous emails requesting feedback and for my deposit to be paid back, but they seem ignore my emails and never sent the new statement. My patience has worn down as this does not seem to get resolved as they are holding back on the deposit. In previous mails I requested the deposit to be paid back by Friday,26 Jan 18. And still no feedback or contact has been made from their side.