.VERY VERY BAD SERVICE

Anyone thinking of using this company, STOP!!!!! You must be mad if you use them after my review!!! Never in my life had I come accross such a bad company concerning customers relations and service. 1. They were suppose to be at my house on Wednesday morning. NO COMMUNICATION FROM THEIR SIDE. After various phone calls from me in in the following days, I was promised call backs and whatsups on the progress of the truck but nothing. I had to struggle to get them online. Sometime had to make use of another phone number for them to answer .CAREL MADE PROMISES AND IT SEEMS THEY WERE MAKING UP EXCUSES AND LIES TO MAKE UP TIME

2. The truck arrived on Friday 15;00. Not a crew of 4 as promised but only 3. The shuttle organised was late and not a 2 ton truck but an old Colt bakkie. 3 They wanted to load my household at night after they loaded my storage items and then drive 1,5km on a very bad gravel road with the old shuttle I wanted them to only do it the next day. I was informed they have to do it otherwise I have to pay for another shuttle although they were 2 days late. 4. In expressing my concern on damage and breakage due to the night travel up and down the bad gravel road, I was informed by the driver Andrew and Carel (Ops Manager) that they do have insurance and any damaged or breakages would be covered. I informed them some of my furniture are antiques and family heirlooms and cannot be replaced. They started loading and transport my items to the main road where the truck was waiting, they had to pack with only the light of their cellphones. These are also the boxes from which the damages and breakages occurred not the boxes which were loaded in daytime from my storage facility. 5. I did inform them beforehand I do a heavy woodworking machine which must be loaded, therefore the 4 crew. I organised a TLB to load it for them and they were not able to offload it at the new premises. I then had to pay an extra R1800 for them to transport it to their depot in Benoni to be collected by a family member. 6. Various boxes, glasses, plates, vases, antique wall watch, side table ect and furniture pieces were damaged (list and photos available) 7. Today I was informed that the standard insurance on which they quoted me does not include breakage and damage to my items!!!!!! ISNT THIS THE MOST IMPORTANT OF THE INSURANCE ON A MOVE!!!'

The fact of the matter is the personal of this company are totally *********** and do not care for their customers. The lack of communication and the empty promises and excuses are actually scary. I do not expect feedback from them as I never had any feedback or excuse from management, the one lady send my a short whatsup"Sorry for the delay""

I am a small business owner and planned ahead to close my shop for two days for the move, it ended up closed for 5 days, my financial loss due to income, travelling and extras for the woodworking machine was to no concern to them, they didnt even want to transport the woodworking machine back to their depot'for free, it was already on the truck which was on the way back to Benoni and did not cost them a cent extra.

Unfortunately I recommended 3 potential customers before my move and had to phone them and warn them on the bad service and total lack of customer care.

Out of this whole ordeal they haven'"t lost a cent but me as a customer loss time, money and valuables due to their incompetence.