1 reviews | Active since Feb 2017
Use this company at own risk - TERRIBLE service and multitude of lies
I did my homework before choosing this company and I have been let down so badly.
This was the worst experience I have had in my life. Starting off by sending an unsupervised trainee to come and help load the truck (not a good idea).
I was told lies on a daily basis, for 3 working days in a row I was told the truck will arrive after 16:00, then it arrives at 7:00 on the 4th day.
Paid for a dedicated load and my goods arrived on an open trailer (and partly in a truck as there were other goods on the truck. Imaging your tv arriving wrapped in a wet blanket, it really happened (took pictures like LIZ the manager said I should). Make sure you take videos and/or photos while they working as that becomes a requirement from the company as evidence if you are thinking of complaining.
Missing goods and boxes. Damage to my furniture that you cannot comprehend even though they supply "blankets" to protect the goods. Took out additional insurance with them, they tried calling me once, I phoned back and have sent a couple of emails but there has been no attempt to try and reach me to put in a claim or give me my goods back (if they can find it).
Sent emails without a response.
The manager shouted at me and slammed the phone down in my ear when I complained about the delays.
No communication whatsoever from the company to keep you updated, my advice rather stay away.
One of our claims consultants will contact you with regards to your claim aswell as please note that we will adheard to our terms and conditions if all goods were wrapped by us.
We do apologize for any inconvenience caused.
Regards Director
One of our claims consultants will contact you with regards to your claim aswell as please note that we will adheard to our terms and conditions if all goods were wrapped by us.
We do apologize for any inconvenience caused.
Regards Director
Still have not heard from your claims department or anyone else about the missing boxes either. Yet again, shocking service! This company has cost me a lot of money with the damages to my furniture that they were going to wrap in their "blankets".
Still have not heard from your claims department or anyone else about the missing boxes either. Yet again, shocking service! This company has cost me a lot of money with the damages to my furniture that they were going to wrap in their "blankets".
Regards
Regards
Thank you for prompt response BUT if I got what I paid for, a "dedicated" truck, I would not have had missing boxes (you mention there are 4 and should get them soon). Please do bring my 2 plastic see through crates with lids too!
The furniture that I bubble wrapped got damaged, so your excuse doesn't cut if for me. I think damaged structure to the furniture cannot be compared to a scratch. Also if my goods didn't have to off loaded and reloaded like it did the scratches would have been minimal.
Wait to hear from you soon regarding my missing goods and still waiting for your claims department to phone me!
Thank you for prompt response BUT if I got what I paid for, a "dedicated" truck, I would not have had missing boxes (you mention there are 4 and should get them soon). Please do bring my 2 plastic see through crates with lids too!
The furniture that I bubble wrapped got damaged, so your excuse doesn't cut if for me. I think damaged structure to the furniture cannot be compared to a scratch. Also if my goods didn't have to off loaded and reloaded like it did the scratches would have been minimal.
Wait to hear from you soon regarding my missing goods and still waiting for your claims department to phone me!
No one from your claims departments has every contacted me to put in a claim for the damages to my furniture.
I am not going to go away, even if you ignore me
No one from your claims departments has every contacted me to put in a claim for the damages to my furniture.
I am not going to go away, even if you ignore me