Terrible service!

This rating does not even deserve a 1 star.

Long story short: My furniture was collected on 25/06/2022 from KZN, and I was initially told that my furniture would arrive in CPT on 01/07/2022. That Friday came and went, and no one bothered to contact me to tell me that it was in fact not going to be delivered. I spent hours on the phone trying to get answers where my furniture was, but to no avail.

Then the manager (or supposedly owner? Who knows), told me on the following Wednesday (06/07/2022) that it would be delivered the next day, Thursday (07/07/2022), if I made an immediate ADDITIONAL payment of R2,500 (which was not part of my quote) by 3pm that afternoon. His excuse was that “it’s not his fault that the government increased the fuel levy.” When I stated that I would not be paying this, he threatened to put my furniture in storage and then bill me the storage fees. He did not even consider my financial status. After I reluctantly made this payment, he confirmed that my furniture would arrive on Thursday (07/07/2022) and that he would advise me on the driver’s details. Once he decided to actually give me the phone number of the driver, I found out that the removal truck had only left KZN on Thursday (07/07/2022). After being initially told prior to this that the truck was already in Mossel Bay. The drivers were then told to block my number because I was apparently phoning them too much (apparently "harassing" them).

I tried to follow up every day and received new promises that my furniture would arrive the next day, the next day, the next day… It eventually arrived on Saturday afternoon (09/07/2022). I also paid for a shuttle service, and when I asked the drivers where the shuttle was, they knew nothing about this. Then when I wanted a refund they stated that my COMPREHENSIVE insurance that was stated on the quote does not cover damages.

To say that it was a shocking experience is an understatement.