LK
Lungi K

1 reviews | Active since Jan 2022

22 Jan 2022, 10:47

STAY AWAY FROM PROACTIVE TRUCKING IF YOU VALUE YOUR GOOD

Stay away from this company. I paid R25800 to move my goods (non-sharing load). Packing was horrible but I have them benefit if doubt. There is no labelling, insufficient bubble wrap and just pure chaos.

Goods were delivered, broke , dirty, some items missing and law and behold - I was on a shared load. I know this because they started offloading someone else’s furnisher at my house. I was quoted R17000 for shared load and paid R25800 to make sure I am not on shared load. The service is pathetic when I reported my experience and damages yet they charged me for insurance. They will drop the phone on you and don’t care once they have your money.

It’s now a month later and I have no hope that I’ll ever get help from them.

STAY AWAY FROM THIS COMPANY IF YOU VALUE YOUR GOODS. They deserve a zero but I can’t find zero to score them.

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Replies (1)
Pro Active Trucking and Movers (PTY) Ltd
Pro Active Trucking and Movers (PTY) Ltd 's reply22 Jan 2022, 12:07
Official
Good day Lungi 

We apologize for the inconvenience caused but you never took full comprehensive insurance with us as there is premium that must be paid.
Customers don't understand you must pay for insurance to claim from it.
Second statement we know about a mirror that broke we requested you to get 3 quotes.
We are not aware of any losses of any item.

Please feel free to send us a email with the 3 quotes to solve your claim.

Kind Regards