Rude, obnoxious and no sense of time or regard for customers

I was moving from nelspruit to Durban. I asked for my furniture to be picked up by 04/02/22. I was given a quote on a shared load for the 4th of February, as my lease in nelspruit was from the 5th to the 5th each month. I accepted the quote and also ordered a box for 1 of my tv's. On the 3rd, I received an email stating that because it was a shared load, they would pick up at 5pm. I had no problem with that. This is when all the lies started. They didn't arrive on the 4th. I called the company, and got no response. I then received an email stating the truck is on it's way from margate and would arrive on the 5th. It still didn't arrive, I called every number I could find for the company, no answer. Eventually I received an email in the morning of the 5th stating the truck was 470km away and would arrive by around 6pm, around 4pm I emailed the company and was told that the truck was 382km away. It never arrived. This was the slowest moving truck I ever heard of, the whole story was preposterous. Needless to say, the truck arrived on the 6th after 6pm and there was no box for my TV, as Jade promised. On the 7th, the company called me a few times whilst I was driving from nelspruit and insisted I must pay the balance as my furniture would be loaded on Monday. I had to stop driving and transferred the balance. They said my stuff would arrive within 5 to 7 days as per their t's and c's. It did not state working days. On Friday, day 5, my stuff wasn't even loaded. I sent several emails and eventually got a response that it would arrive on Wednesday, 10 days later. I had to book into a place to stay as I had already paid for my new lease in Durban for February, but couldn't stay there as I had no bed or furniture. On Tuesday 15/02/22 I received a call after 4pm from Gerhard who said the furniture would be here at 8pm. I had already arranged with the landlord for Wednesday as per pro active trucking. Gerhard insisted that if we don't accept the furniture we would have to pay storage and re delivery. I tried to explain to him that I had made arrangements for Wednesday. At this point, he became angry, rude, threatening and totally unprofessional and said "I'm sick and tired of customers trying to tell me what to do, I will send the truck to east London and you'll get your stuff Thursday. I was so shocked that a person in the customer service industry, could be so rude and threatening. I called the landlord and we agreed to accept the furniture. The truck arrived after 8pm. Jade treats you very well when they want your business and will communicate often , until you sign the contract. Thereafter you will get no communication and the timelines they set are not adhered to at all. I had missing items and they said I would get them when they come to Durban again, but until today I have not received them. They have also costed me my deposit in nelspruit as I left after the 5th and a place to stay here in Durban because my furniture didn't arrive on time. Judging by the reviews I saw on hello Peter today, it's not an isolated incident and I found a broken lampshade, my fridge was scratched, yet Jade said it would be covered with blankets, pillows and a box of shoes is missing. Unprofessional, rude, *****, with a total disregard for customers. To the lady that answers the reviews, don't even bother answering mine as you are condescending and blame everything on shared loads and the customer, which is complete hogwash.