Pro-Active trucking Horrible experience

Well let's start with my review seeing that Mr Peter/Kyle does not provide my lawyers with the proof of insurance & the claims he "submitted".... My HORRIBLE EXPERIENCE WITH PRO-ACTIVE STARTED THE DAY BEFORE I MOVED 25 April 2021 when Mr Peter/Kyle asked to visit my premises to view our furniture a day before the truck is due to collect our furniture..... after he gave me a written quotation over the phone prior to the move, after i explained how big my house is etc he quoted me & said the truck will be big enough. Then decided to come a day before to tell me oh sorry the truck won't fit you will need a bigger truck, (Me: sjoe what now what are you saying?) Peter:Oh sorry i will call you with a new quotation when i get to the office, (Me: all stressed as to why did he wait a day before to come & see our furniture after he quoted me & a 50% dep was already paid, Peter/Kyle contacted me & broke the news i can give you a bigger load but will cost you R15 000 more. (Me: where must i now get R15 000 a day before i move??? I begged & pleaded & my quote went from R18 800 to R30 600 so what do i do now as we had to move from Johannesburg to Port Elizabeth so he had me & i had to pay this amount. He quoted me for a 34t shared load truck with R300 000 full comprehensive insurance with storage in Port Elizabeth for a month. The day we move 2x Trucks will come & load our furniture & will be there @ 8h00, they will then drop off our furniture at his storage facility in Brakpan until the big truck will leave for PE, he assured me my belongings will be safe as there are security cameras etc. Moving day They arrived after 10h00 after numerous calls, only 1 truck arrived they loaded the truck & still no other truck, after numerous calls i was then told sorry the other truck had to attend to another delivery, we finished past 19h00 the night. We left for PE the following morning thinking all is well etc. I called to find out when the truck will be leaving they said in 7 working days. After a week i called to find out if truck had left they said no only the weekend which was now past 7 days, i then called a few days later & was told yes the truck is on the way. When i called at the time "Michelle" assisted me but on every call if i would ask to speak to Peter/Kyle i was told he is not in but i could hear his voice in the back, i just had this very bad feeling. After a few days "Michelle" told me truck arrived & all safe, i then asked for the address as we had some stuff we needed to collect from the storage unit, i was then told i need to send an email & give a week notice, i was shocked as Peter /Kyle told me i could just phone a day before & we could go. Already i had this feeling something is going on as again when i call to speak to him she would say he is not available. I then gave them a week notice & the address was going to be emailed to us again no one came back to me, the day we had to go to the unit i called & another lady picked up the phone & said "Michelle" no longer works there & i still made a joke & said i wonder why because i could clearly hear her lie every time i called. I explained my situation to her & she said she would call me back, after 30 mins she called me back & said there is a problem our stuff is not in storage it's still on the truck ( I was absolutely shocked & asked to speak to Peter/Kyle again i was told to hold on & i could cleary hear him speak before she put me on hold then she came back & said sorry he is not in but will ask him to call me back. After a few minutes i got a call from him & we had an argument & i told him why did i have to pay for storage for a month if my furniture is stull stuck on a truck & he answered its still in their possession & if it's on a truck or storage i still need to pay. But nevertheless the truck will be offloaded he will let me know. After nearly a week i contacted him with a moving date to where our furniture had to be delivered to. We were going to move in to the new house Friday the 28th May but had to reschedule the move & Peter/Kyle said they could only move us the 3rd June, again i didn't hear from him & after numerous calls to find out what time i was then told the truck had broken down. We had to be out where we stayed & Peter/Kyle agreed to put us in a lodge for a night after numerous calls again & it ended up being 2 nights. Eventually the truck arrived late again & i still made a remark to my hubby saying how could all our stuff now fit in this truck as it was also a small truck. Then my nightmare started as they offloaded so much stuff was damaged/broken, containers you could clearly see how the tape was removed, stuff that was in bags came loose from the truck, then the big stuff got offloaded & nearly everything was scratched/bumped in etc. I called Peter/Kyle & we had some words as i was already fed up with Pro-Active trucking & all their excuses. My tv/microwave /ice Machine/karaoke tape dek broke he just said please send it back he will claim through the insurance. Eventually we started seeing my husband's tool boxes had been opened & tools were now missing, again i called Peter/Kyle & he said he would investigate but i would need proof of these tools, we had a huge argument as he promised me our stuff would be handled with care & all our stuff would be safe clearly not the case. When the guys got to the boxes & no more furniture left i was shocked as our king size bed bases were not on the truck, my daughters base not on the truck, my Sons 150cc Quade Bike was not on the truck, my Treadmill, Pillar ornament, my large JOJO Dog Kennel, fishing tank & stand & other items were missing, i called again furiously & he just said he would get back to me he Eventually just did not answer any of my calls anymore & just called his driver. I was then told all these items were still sitting in storage in Johannesburg not even in Port Elizabeth. I then made a few calls & friends asked where is the inventory list Pro-active should have provided a list for all goods they take from my premises (Me: never used a moving company & was not aware of a inventory list Peter/Kyle should obviously know that this needs to be done with each move (clearly not Pro-active Trucking)i trusted him what a BIG MISTAKE. I sent the following items back ( microwave was in working condition the only issue was the glass on the door was broken all the glas was still in the bubble wrap i removed the glas plate with all fittings as it was falling around in the microwave, the ice machine had pieces broken off all pieces was still also in the bubble wrap, the Tv a flat screen 55" Hisense Smart tv's frame was broken the karaoke system the tape deck was broken off (Karaoke system i didn't send back as it had sentimental value) truck driver still told me not to send items back as the insurance will take long we should rather try & fix ourselves & i rep**** no why did i have to pay full comprehensive insurance if they broke my stuff they need to pay & he still said the money gets deducted from their salary & the items could have gotten damaged with the other drivers when they fetched our stuff & off loaded it in Brakpan, he also mentioned that people are getting hired from foreign countries with no experience. Then money gets deducted from their pockets. I was told the rest of our stuff would arrive the Tuesday. We had to sleep in the cold on the floor. Monday i asked a friend to please visit the storage unit & please go & see what is going on with the rest of our stuff. I got a video call from my friend showing the state the warehouse was in our bed bases was on top of other people's furniture, my sons quad bike was next to other people's stuff, everything was just all over the show. There was absolutely no gap between people's furniture & boxes. We were now even more concerned as we noticed we have a lot of stuff missing. I then decided to fly down to Johannesburg to go & see what is happening, Peter/Kyle didn't expect me walking through that door, we had an argument for nearly an hour, he then confessed he is at fault & he will rectify everything he will make sure my broken stuff gets replaced even promised to pay for the flight ticket (i have proof) I then asked to see my stuff, i was shocked everything was all over the place, not even together. I told him how on earth do they know who's stuff belongs to who as our stuff was all over the storage facility ( i have pictures as proof) he just rep**** they know. I was told there are cameras all over his premises & i did not have to worry, i then asked for footage as they will then clearly see who damaged my stuff & also if someone opened our boxes etc as all our tape was opened on our boxes. He then rep**** they had also just moved in to this premises & there was no cameras as yet ( i was not even aware they moved) I was then promised everything will be sorted he apologized for the inconvenience & he is at fault also not providing me with a inventory list. (i have proof of our conversation) ( yet on quotation it states list received), NO LIST OR INVENTORY LIST WAS GIVEN.... I flew back same afternoon thinking ok he apologized everything will be sorted.... After numerous communications on whatsapp (i have all proof) all i was told is the assessor is busy with the claim then the assesor was off due to covid & they could only communicate remotely. Every day was a different story. Eventually i was told the insurance is paying out the Microwave R1500, Ice Machine R1000 tv he is still waiting for an answer ( proof of all communication) then again i waited a few days. Peter/Kyle then sends me pictures of my microwave's inside & says claim is now not going to be paid due to being incomplete, i told him i took out the glas plate etc in front of his guys & its with me i can take a picture. He them started accusing me saying that i tried to ***** as it's a broken microwave & i am trying to claim for it (i was shocked) i was so furious & rep**** back it's very serious accusations. He then send me pictures of the *****s at the back & said it's not the same the microwave has been worked on. Yes it has been opened but was working in perfect condition, then he sends me a photo of the ice machine the assessor says the ice machine is also not working as it has been on for 45 mins & still not making ice & dirty inside, i rep**** yes the ice machine was not used for a while but was in working order. He then accused me saying i wanted to list a false claims on stuff that is broken & that was laying in my garage. I told him he now needs to watch what he is saying as this is totally unacceptable & i will not tolerate this at all, how would i now have known "my broken stuff" would get broken on the truck???? I then send him a picture taken a few days just before we moved what the estate agent took of the house & you could clearly see my microwave & my ice machine in the kitchen (who on earth keeps broken stuff on display plugged in???? I then asked for a video from the assesor where he tests the stuff so i could see why it doesn't work. Till now no video received or a call from the assesor. I asked for a copy of the insurance claim also a full assessment report till now nothing received. I had no other choice as to get a lawyer as i have no joy with Mr Peter/Kyle. The lawyer also picked up i was over charged & letters were emailed requesting a full report on the claim also proof of the insurance etc, till now no report was sent. The lawyer is in possession with all the proof aswell as all records of payments etc, Mr Peter/Kyle just rep**** back to say no money's owed but still no mention of the assesor details or claim details. Mr Peter still is in possession of my tv/Microwave /ice machine. A full list of all missing items & value was also provided. I received a message on the 19 July the insurance is paying me R4500 for the tv( Hisense smart tv???? That is for a 32" tv replacement value, sorry i will not accept. Guys unfortunately it's a hard lesson i have also learned if you move take photos of everything & make sure you get a inventory list..... I will not let this go as how many people have suffered using Pro-active Trucking??? Peter/Kyle don't even try & lie as i have all photos & proof of absolutely everything.... How can you sleep at night knowing what you have done????