Poor service

Would definitely not recommend Proactive Trucking and movers. Poor communication - my things were firstly going to arrive towards the end of December. It was decided last minute to put my things in storage for the second date, 2 January. Fine, understood. My irritability and lack of tolerance came about when a third date was presented :the 3rd or 4th of January "but I'm trying my best to work something out. Even for Friday. " so said Cyril. Furthermore, when the "3rd or 4th of January" came about I had to call them, once again, to ask the expected time of arrival. I'd requested beforehand to let me know. If you want feedback, don't expect it, you'll be the one trying to get hold of them and always getting a "I'll call you back in an hour." or, if you have questions regarding the weeks events sent in an email, Cyril will say it was received and he's working on it when YOU, once again, call to follow up on it. I called at about 5 today to ask where my things were. I was told that there were two deliveries in Cape Town and then me in Clanwilliam. Cyril told me he'd follow up in an hour to let me know the whereabouts of my things. It's 21h47 and still no answer. Many missed calls later with no answer. Poor management. Poor conflict resolution. One thing I did learn from this experience, check a companies reviews before you choose them. If the reviews are mostly bad, it means something.